Location: On-Site (Portland, ME) (At least 3 days a week)

Overview

We are seeking an IT Specialist to join our team and help maintain the technology backbone of our organization. In this role, you will be responsible for providing internal helpdesk support, managing user access, and ensuring the smooth operation of both remote and on-site IT infrastructure. You will play a key part in onboarding and offboarding processes, maintaining SOC-2 compliance, and continuously improving IT processes across the company.

Key Responsibilities

• Helpdesk Support
  Provide internal helpdesk support for end-user Mac and Windows hardware, software, and peripherals to remote and in-office employees.
• User Access & SaaS Management
  Manage internal user access rights and SaaS subscriptions, ensuring proper license allocation and governance.
• Onboarding & Offboarding
  Assist in employee onboarding and offboarding, including setting up user accounts, provisioning hardware, and revoking access when needed.
• Office Maintenance
  Maintain office workstations, peripherals, and networking equipment, ensuring uptime and reliable performance.
• Conferencing & A/V Support
  Maintain conferencing and A/V equipment, and assist in A/V operations during large company events to ensure high-quality presentations and communication.
• IT Asset Inventory
  Manage and track IT asset inventory, ensuring accurate records of hardware and software assets.
• Security Compliance
  Gather necessary evidence and enforce IT policies to meet SOC-2 requirements, collaborating with security and compliance teams as needed.
• Process Improvement
  Regularly review and improve existing IT processes to increase efficiency, scalability, and user satisfaction.

Qualifications & Experience

• Mac Management
  Proven experience managing Mac endpoints via MDM tools (JumpCloud experience strongly preferred).
• GSuite Administration
  Hands-on experience with GSuite (Google Workspace) administration, including user provisioning, security settings, and group management.
• Zoom Rooms & Conferencing
  Familiarity with Zoom Rooms hardware/software setup and troubleshooting for video conferencing and webinar events.
• Technical Aptitude
  Proficiency with MacOS and Windows OS, basic networking concepts, and common office software.
• Communication Skills
  Strong verbal and written communication, able to effectively collaborate with team members across diverse technical skill levels.
• Problem-Solving Mindset
  Ability to diagnose and troubleshoot hardware and software issues quickly and efficiently.
• Organizational Skills
  Detail-oriented approach to managing assets, user accounts, and process documentation.